Warranty Specific Periods for Homes Reformer Series:
Home Reformer Series Warranty [See "Conditions of Warranty (Home Series)" Below]:
- 4 Year Warranty: Timber frame sections and gearbar;
- 1 Year Limited Warranty: Springs, pullies, ropes and handles;
- 4 Months Limited Warranty: Upholstery [See below for Conditions of Warranty (Home Series)];
- 1 Year Limited Warranty: All other reformer and trapeze components and accessories.
Conditions of Warranty (Homes Series):
Warranty will be provided for equipment:
1. Where proof of purchase can be demonstrated by the original purchaser;
2. Where a claim is made within the warranty period for the specific component of the equipment (Warranty period begins from date of invoice);
3. For the remainder term of the original warranty period after being repaired or replaced under the terms of this agreement.
Warranty coverage does not include:
1. Costs for freight/shipping, or any associated cost of freight/shipping;
2. Costs for installing warranty supplied parts;
3. Damage to the appearance of any equipment.
4. The Limited Warranties above do not cover mechanical wear on parts;
5. Normal wear and tear;
6. Damage caused by failure to follow instructions;
7. Misuse, abuse, modification, unauthorized repair;
8. Scratches to the finish, tears or indentations in the upholstery or foam.
The warranty shall be null and void if:
1. Equipment is used for a commercial purpose, or any other purpose other than that it was intended;
2. Reformer Springs are not changed every two (2) years;
3. Guidelines for assembly and appropriate use as specified in equipment manual are not followed;
4. Is stored or used outdoors, or in environments without adequate climate/humidity controls;
5. Where the equipment was subjected to any one of the below conditions:
a. Involved in an accident;
b. Where misuse of the equipment occurred;
c. Where the equipment suffered abuse of any kind;
d. Where the equipment was serviced by an unauthorised service provider; or
e. Where a modification/alteration was carried out upon the equipment which was not authorised by Pilates Health Equipment and/or differs from the equipment's original specifications supplied by Pilates Health Equipment.
NOTE: Pilates Health Equipment will, at its option, repair or replace warranted parts, provided that these part(s) fail due to a defect in workmanship or materials and provided such failure is reported to the Pilates Health Equipment within the part-specific warranty periods mentioned above.
Upholstery
The upholstery will be replaced if it fails to give normal wear for 4 months from date of original invoice. Proof of damage will be required. This warranty does not cover burns, cuts, soiling, stains, pet damage, damage to upholstery caused by corrosive, abrasive or chemical cleansers, or damage caused by other unreasonable use. If the identical upholstery is not available, an equivalent upholstery will be provided.
Non-returnable Items: All Pilates Health Equipment Springs, Loops, Handles, Footstraps, Fluffies are non-returnable.
