Refund policy

Return Policy

Pilates Health Equipment will refund or exchange on items due to manufacturers flaws only.  Any such flaws must be reported to us within seven (7) business days of you signing for your order.  After seven (7) days, we deem that you are happy with the order and consider it complete.  We encourage you to always notify us of any claims or grievances so we can help you resolve them as quickly as possible.  However, please remember that you must obtain authorization before returning any goods for exchange or refund, and all equipment, parts and accessories must be returned in their original condition and packaging.  Note - refunds will not be provided if returned equipment becomes damaged during transit back to us, due to improper packaging.  Any loss or damage which occurs during transport back to us, will be your responsibility.